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Terms and conditions
Please note that these terms of sale do not affect your statutory rights as a consumer (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

(1)    Introduction

Please read these terms of sale carefully. 

You will be asked to expressly agree to these terms of sale before you place an order for products from our website. 

(2)    Interpretation

In these terms of sale, “we” means Little SweetHearts Limited (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

(3)    Order process

The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer.  No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps: “(i) you must add the products you wish to purchase to your shopping basket, and then proceed to the checkout; (ii) if you are a new customer, you must provide the information requested under ‘New Customer Details’ following which you have an option to save the information and create an account with us; if you are an existing customer and you have previously set up an account with us, you must enter your login details; (iii) once you have provided the required customer details or you have logged in, you must check the delivery address details and select your preferred shipping choice and input any additional information that is required or relevant to your order; you will then need to confirm your agreement to the terms and conditions and click the ‘Proceed’ button; (iv) you will be transferred to the Sage Pay website, and Sage Pay will handle your payment; (v) we will then send you an initial acknowledgment (this is not an acceptance of your order); and (vi) once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to accept or meet your order.”

We will not file a copy of these terms of sale specifically in relation to your order.  We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible.  We therefore recommend that you copy and paste and / or print and retain a copy of these terms of sale for your records.

The only language in which we provide these terms of sale is English.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors by viewing the products in your ‘Shopping Basket’ before proceeding to ‘Checkout’.  You may correct those input errors before placing your order by either clicking on the ‘Remove’ button or updating the Quantity and clicking ‘Update’.

(4)    The products

The main characteristics of the product(s) are as detailed on our website www.littlesweethearts-christening.co.uk

(5)    Price and payment

Prices for products are quoted on our website.  All prices quoted and transactions are in GBP UK Pounds Sterling. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect.  The advertising of our products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. We will verify prices as part of our sale procedures so that a product's correct price will be stated.

In addition to the price of the products, you may have to pay a delivery charge, which will be as stated under ‘Quick Help’ on the website and also when you pay for the product.

Payment must be made upon the submission of your order.  We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.

The prices on the website include all value added taxes (where applicable).

Payment for all products must be made by any method detailed on the website from time to time.

Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.

Notwithstanding that a Contract may have been formed, we reserve the right to cancel any order at any time without explanation. You will be notified immediately by email should this situation arise. Should we be unable to meet or accept your order for whatever reason we will refund your payment in full.

For international customers the website includes a link to a third party currency converter, this is to be used as a guide only and we suggest you check the information you receive from the currency converter with your credit card provider. All rates quoted would be at the exchange rate prevailing at the precise moment, and may not be the exact cost your credit card company will charge. You should contact your card issuer for details of the basis of how they convert the currency and any charges that they may levy.

(6)    Your warranties

You warrant to us that:

(a)    you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;

(b)    the information provided in your order is accurate and complete;

(c)    you will be able to accept delivery of the products;

(d)    you are at least 18 years of age;

(e)    where you have provided an international delivery address that you have checked that there are no restrictions or regulations relating to the importing of the product into the Country specified.

(7)    Delivery policy

We will arrange for the products to be delivered to the address for delivery indicated in your order. For international customers i.e. those customers outside of the UK, we will only deliver to the address registered to the debit / credit card used for the transaction. We may not deliver to all international countries / destinations, those countries that we deliver to will be detailed on our website; however we are not obliged to accept any order regardless of location.

We do not guarantee any timescales for delivery of products within the UK or international destinations; we can only give our best estimate of delivery times. We will use reasonable endeavours to deliver products on or before the estimated date for delivery set out in our order confirmation. 

It is your responsibility to ensure that the delivery address and contact details are correctly specified when placing the order. Where appropriate (e.g. products that are too large to be posted through the letter box and / or require a signature) it is your responsibility to ensure that someone is available to accept delivery. Should the product be returned to us as undeliverable, then you will be responsible for the additional postage charges in re-posting the product to you.

Should you not receive the product by the agreed /estimated date we must be informed in writing (preferably e-mail). You should notify us within 16 working days of the agreed / estimated date of delivery for UK addresses and within 35 working days for international destinations, failure to do so could affect our ability to trace the parcel and send a refund or replacement. Unless otherwise agreed by us, refunds or replacements will only be issued after 16 working days in the UK or 35 working days for international parcels, and only if the parcel is deemed to be lost in transit.

For International deliveries / orders, any customs or import duties levied once your parcel reaches your country will be the responsibility of the customer. We have no control over these possible charges and unfortunately cannot predict what they will be. If charges are levied in your country and you refuse to pay them, you are responsible for the original shipping costs, any duties, taxes and/or customs charges that are incurred on the package / product, and the cost of returning the package to us. These costs will be subtracted from your refund and your credit card will be charged accordingly.   

(8)    Risk and ownership

The products will be at your risk from the time of delivery.  Ownership of the products will only pass to you upon the later of:

(a)    delivery of the products; and

(b)    receipt by us of full payment of all sums due in respect of the products (including delivery charges).

We will be entitled to recover payment for the products even where ownership has not passed to you.

(9)    “Cooling off” period

Under the European Distance Selling Directive you may cancel a contract to purchase a product or products at any time within 7 working days after the day you received the relevant product or products, subject to the limitations set out below. 

You will not have any such right insofar as a contract relates to the supply of goods made to your specifications or clearly personalised. 

If you cancel a contract on this basis, you must inform us in writing and return the products to us immediately, taking reasonable care of the product(s) whilst in your possession.  Products returned by you in accordance with this Section will be refunded in full (including the cost of sending the product(s) to you).  However, you will be responsible for paying the cost of returning the product to us. You have a statutory duty to ensure that you take reasonable care of the product(s) whilst in your possession, including taking reasonable care to ensure that we receive the returned product and that the product is not damaged in transit.

If you cancel a contract on this basis and you do not return the product(s) to us or the product(s) are returned damaged, we may claim against you for breach of your statutory duties to exercise reasonable care. Similarly, if you return the products at our expense, we may pass that expense on to you.

(10)    Extended Returns Policy

Notwithstanding your rights under clause 9 above, we have extended the returns period to 14 calendar days. Under this extended returns policy we will either refund or exchange any product(s) that you are not entirely satisfied with, on the condition that the product(s) are returned to us in a resalable condition, in their original packaging with tags still attached, unused, buttons and other attachments / accessories (if applicable) in place and within 14 calendar days of receiving the product(s). As with the statutory 7 day cooling-off policy, under the extended 14 day policy you will not have any such right insofar as a contract relates to the supply of goods made to your specifications or clearly personalised.

After 14 days we will have the right to apply a re-stocking fee. No refund will be given after 28 days. There are exceptions for International Returns.  

You are advised to read our full policy, under our Returns Policy link for full terms and conditions relating to the return of products.

(11)    Statutory rights

Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product(s) we sell to you).

(12)    Refunds

If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.

(13)    Limitations of liability

Nothing in these terms of sale will limit or exclude your or our liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any matter for which it would be illegal to limit or exclude, or attempt to limit or exclude, liability.

Subject to this, the products we sell are intended for personal use only and we will not be liable for any business losses (including without limitation loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time).

(14)    General terms

Images of products on our website are for illustrative purposes; although we will endeavour to provide images that accurately reflect our products, actual products may differ from such images.

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our Privacy Policy; use of our website will be subject to our website Terms of Use.

Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us.  We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.
No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.
You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale.   Any attempt by you to do so will be null and void.  We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time – providing such action does not serve to reduce the guarantees benefiting you under these terms of sale.

Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the first paragraph of Section 13: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.

These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.

(15)    About us

Our full name is Little SweetHearts Limited. 

Our registered office is 23 Cardiff Road, Taffs Well, Cardiff  CF15 7RB and our principal trading address is 23 Cardiff Road, Taffs Well, Cardiff CF15 7RB. 

Our company registration number is 6852413. 

Our email address is enquiries@littlesweethearts-christening.co.uk 
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